Human Resources

Empower Your People To Make It Right

Posted by Alexandra on December 7, 2009 | Comments (0) | Trackbacks (0)

Recently our design firm ordered a few light fixtures for a project from Unilight out of Montreal, Canada. The project was under renovation so the fixtures needed to arrive before the contractor left to avoid extra charges. Two bathroom sconces shipped, one lacked a back plate.
After contacting Unilight to get a back plate shipped, it [...]

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Categories: Alexandra Gibson, Business Development, Customer Relations, Customer Service, Gibson Design Management, Human Resources, Interior Design, Montreal, Ritz Carlton, Unilight, WOW, Zappos, empowering employees, leadership, management

Hug It Out

Posted by Alexandra on April 9, 2009 | Comments (0) | Trackbacks (0)

This is the second part of a multi-part series of lessons learned from Inc. Magazine’s GrowCo conference. These lessons have been translated and applied to the interior design industry for relevance.

Jack Mitchell–listed by Inc. Magazine as one of the 26 most fascinating entrepreneurs in 2005, author of multiple books including Hug Your Customers, and former [...]