Customer Service
Renderings Bridge Language Barriers for North Carolina Design Firm
Last fall we had the fortunate opportunity to work with Schelfe and Associates, an interior design firm from Raleigh, NC, on a project located 90 minutes outside of Hong Kong, China. The project consisted of converting an existing villa into a high-end boutique hotel, that, when built, will have 6 guest rooms, an owner’s [...]
Social Media Success: Pizza Guy Delivers
For those of you who think that you just need to have a Facebook page, tweet, and do some blogging, think again. You actually need to use them as tools to get results. Ramon DeLeon, owner of 7 Domino’s Pizzas, is the king of monitoring what people are saying about his brand. He doesn’t just [...]
Social Media Success: Pizza Guy Delivers
For those of you who think that you just need to have a Facebook page, tweet, and do some blogging, think again. You actually need to use them as tools to get results. Ramon DeLeon, owner of 7 Domino’s Pizzas, is the king of monitoring what people are saying about his brand. He doesn’t just [...]
Empower Your People To Make It Right
Recently our design firm ordered a few light fixtures for a project from Unilight out of Montreal, Canada. The project was under renovation so the fixtures needed to arrive before the contractor left to avoid extra charges. Two bathroom sconces shipped, one lacked a back plate.
After contacting Unilight to get a back plate shipped, it [...]
Showrooms: A Confession (& The GDM Review Center)
I love showrooms! Everything about them appeals to me, from the beautifully lit and displayed product, to the wings of fabrics waiting to be discovered, it all presents infinite possibilities available to designers.
The perfectly sharpened pencils nestled in bins with memo sample request pads handily located next to them, the colorful and imaginative shopping bags [...]
When Systems and Technologies Actually Hurt Your Business
Last Friday night I received multiple calls on my cell phone from a local number that I did not recognize. I was out to dinner for a friend’s birthday so I decided not to answer. However, after the 4th call (at 8:30 pm), I decided that I should answer in case of emergency.
It was a [...]
Lessons from Paul Hawken of Smith & Hawken
Yesterday, Scotts Miracle-Gro Company announced that it would close all Smith & Hawken stores (read more here). The fortunate legacy that will live on are the business teachings of Paul Hawken, one of the Smith & Hawken founders. I read his book, Growing a Business, last year; its relevance and applicability to today’s business world [...]
