Automation

When Systems and Technologies Actually Hurt Your Business

Posted by Alexandra on September 29, 2009 | Comments (0) | Trackbacks (0)

Last Friday night I received multiple calls on my cell phone from a local number that I did not recognize.  I was out to dinner for a friend’s birthday so I decided not to answer.  However, after the 4th call (at 8:30 pm), I decided that I should answer in case of emergency.
It was a [...]

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Categories: Automation, Customer Relations, Customer Service, Systems, Technology, efficiency